Seller on FASKEY

Premium Service Partner

FASKEY premium service partner are graded and vetted based on their past and present customer service performance and product authenticity. Their product has been submitted to FASKEY for authenticity checks. Naturally, their product are provided with a lifetime warranty.

Here are the list of seller which has been graded as Premium Service Partner on FASKEY; the list will be updated every quarter

- Quanterra

Webmoney Certification

All seller on FASKEY have successfully gone through the KYC checks with the Webmoney payment system, providing notarized documents to ensure the safety of your purchases.

Yandex Identification

All seller on FASKEY have passed Yandex.Money identification by providing notarized documents.

Official Keys Authenticity

Seller of keys, game accounts, game credit Top-ups are purchased from official dealers of authorised publishers: 1C, Buka, Novy Disk, Akella, Electronic Arts, NCsoft Europe, Funcom, CCP Games, etc.

Choosing a product

First of all, you should understand that you are purchasing an digital product. As practice shows, most misunderstandings in online purchases arise because the buyer was in a hurry and did not carefully read the terms of sale, delivery or description of the product. Hence, please make sure you carefully read through the product description before you make any purchase.

When choosing a product, we strongly recommend you to

- Read through the product description page and make sure that this is exactly what you need. All information about the product is compiled by the seller. The description should clearly indicate what you will receive after payment. If you have any questions or concerns, please contact us so that we can advise you on the product.

- Pay attention to the seller status on FASKEY (Premium Service Partner/Normal Seller)

Payment for the product

To pay for the product, you should click the "Buy" button on the product card page. You will be redirected to our payment gateway provider Oplata.info, where you will follow the instructions to complete the payment procedure in a way convenient for you.

Receiving the product

FASKEY is a trading platform with instant delivery of goods. You will receive access to all products immediately after payment - you will not have to wait a minute to start using the paid product. If you bought a game key, you will be provided with a download link immediately after payment, if you bought a prepaid card, you will be provided with all the details of your purchase (serial number, PIN code) or its scanned image, etc.

If some kind of failure occurred during payment or receipt of the goods, and the funds were written off from your electronic wallet (account, card, etc.), you will still receive the paid goods at any time in the My purchases section. You can vavigate to this section from any page of our site using the link located in the upper right corner of the page.

Product Review

You can leave a review for each product purchased on our marketplace, and also receive an additional gift or cashback.

What should I do if I was deceived?

First of all, do not worry and do not be anxious. As practice shows, in most cases this is not a scam, but a misunderstanding. Most misunderstandings arise because either the buyer did not carefully read the seller's terms and conditions and the product description.

If you believe that you have become a victim of fraud, your sequence of actions should be as follows:

First of all, carefully read the product description and purchase conditions again. If you were careless, contact the seller, explain the situation and try to resolve the issue with him. Most likely, the seller will meet you halfway.

If you believe that the product you received does not match the description, leave a negative review on the page where the product was received. If the seller does not provide a reply within 24 hours, please notify the trading platform administrator Contact.

- If the seller is not identified by having a personal WebMoney Transfer certificate, the goods they have listed will be automatically blocked. In addition, the seller will be notified of the need to contact you.

- If the seller is the owner of a personal certificate of the WebMoney Transfer system, all issues related to the possibility of a refund are resolved through negotiations "buyer-seller" within the framework of a dispute on a negative review, and also, if necessary, by contacting WebMoney Arbitration.

Using the internal correspondence on the product in the My purchases zone, write to the seller and try to resolve the problem.

If the issue cannot be resolved by an amicable agreement, please contact us. FASKEY will act as a witness to the transaction and provide the relevant parties with all the information it has about the seller, as well as information about the circumstances of the disputed transaction.